1. Delete your account in the app
You can delete your Kembielti account, and the personal data linked to it, at any time, whether you use the website or the mobile app.
Sign in, open your profile menu, then choose "Delete my account" and follow the steps.
- Your account is disabled as soon as you ask: you can no longer sign in.
- The account is deleted for good 30 days after your request.
- Until then, you can cancel the deletion with the link you receive by e-mail.
2. If you can no longer sign in
Write to contact@kembielti.tn from your account's e-mail address, with the subject "Delete my account". If you write from another address, attach a copy of your identity document. That copy is kept only in our mailbox, and it is deleted on the day your account's deletion is scheduled.
We delete your account within 30 days and confirm it to you by e-mail at the account's address.
3. Before you delete your account
- If you are your company's only owner and it has other members, first transfer ownership to an admin: in Settings › Company › Team, choose "Transfer ownership" on their row.
- If you are your company's only member, the company stays read-only after your account is deleted, and its subscription is not renewed. The bills it sent that are still waiting for an answer come back to it, and the bills sent to it go back to their sender.
- Deleting your account does not delete the company or its bills of exchange: they belong to the company and stay available to its other members.
4. What is deleted
- Your access: your sign-in, your password and your two-step verification.
- Your devices: trusted devices and your phones' notification identifiers.
- Which notifications you have read, and where you are in the guided tour.
- The messages you sent through the contact form from your account's address; any message received through that form is deleted at the latest 12 months after it arrives anyway.
- Your name and e-mail address. In the company's history, your name is replaced with a neutral mention.
5. What is kept, and why
- Invoices issued to the company: for the legal retention period for accounting records.
- Proof that you accepted the terms and the privacy policy, that is the date and version of the text: as long as needed to defend our rights.
- A technical identifier, which holds neither your name nor your address, on the company's records and on the proof of your consent, so that these records stay complete.
- Sign-in history: deleted automatically 90 days after each sign-in.
- The bills and their history, which belong to the company: while the company exists, then as the privacy policy says.
6. How long it takes
The deletion takes place 30 days after a request made in the app, and within 30 days of a written request. Backups that still hold your data are erased at the latest 31 days after the deletion.
7. Contact
Any question: contact@kembielti.tn. The privacy policy describes all our processing.
Version 2026-10